Delivery & Returns
March Opening Hours
We will be taking a short break. We will close at 5PM on Wednesday 25 February, and will reopen on Monday 16 March 2026.
Orders and enquiries received after our closure will be processed when we reopen, with Next Working Day orders prioritised.
Orders before 26 February will be processed as normal.
We will still be checking emails intermittently. Thank you for supporting our family-run, independent business!
Last Updated: 16 February 2026
Welcome
By placing an order with us, online or by phone, you are accepting all the terms set out in our Delivery & Returns, Terms & Conditions and Privacy Policy.
Delivery
Overview
We have no minimum order quantity, but please view our T&Cs before making a purchase.
Delivery prices exclude VAT. Some prices are stated as ‘from’ as due to the nature of our products, surcharges may apply, learn more here.
Delivery excludes Saturdays, Sundays, bank holidays (unless otherwise stated) and delays caused by conditions outside of our control, such as strikes, extreme weather, roadworks etc.
Collections: If you’re local, choose “Collection” at checkout. We’ll let you know when it’s ready. Please wait for confirmation before travelling to us.
Delivery Timeframes
Mainland UK Delivery: Estimated 3 – 5 working days.
Next Working Day Delivery: Available for orders placed before 1PM to Mainland UK. Orders placed after are processed the next working day. This service is 99% guaranteed and excludes Saturdays, Sundays, bank holidays, and some remote locations. Some XL items can only be sent on a 48-hour service.
Overseas Delivery: Estimated 3 – 10 working days. Please allow extra time for Customs procedures.
Peak Periods: Seasonal or public holidays, and major online shopping events may affect delivery timeframes. For overseas destinations, Customs regulations and international bank holidays may cause delays.
Please notify us ASAP if your delivery exceeds its estimated timeframe, especially for Next Working Day orders.
Mainland UK
Mainland UK delivery is calculated automatically based on the product type and size, especially length.
| Country/Service | Parcel Type | Price (exc. VAT) | Estimated Delivery Time (after receipt of payment) | Notes |
|---|---|---|---|---|
| UK* Next Working Day | Small, Medium, 1 Metre, Large | from £14.95 | 1 working day | Your order must be placed before 1PM. 99% guaranteed. Excludes Saturdays, Sundays, bank holidays, and some remote locations. Eligible items: Up to 1.2 metres (48 inches) in length. Some XL items require a 48-hour service! |
| UK* Standard (Small) | Small | from £6.95 | 3 – 5 working days | Eligible items: Up to 20cm, includes mother of pearl, brass cabinet fittings, fret saw blades and small marquetry panels. Max. 2kg and £20.00 in value. Monday – Saturday delivery. |
| UK* Standard (Medium) | Medium | from £6.95 (offer) | 3 – 5 working days | Eligible items: Most wood veneers which can be rolled and some small malleable burrs. |
| UK* Standard (1 Metre) | 1 Metre | from £10.95 | 3 – 5 working days | Eligible items: Lines & stringing, inlay bandings and brass strips up to 1 metre in length. |
| UK* Standard (Large) | Large | from £14.95 | 3 – 5 working days | Eligible items: Large unmalleable wood veneers: inc. mahogany flame curl, constructional, saw cut and selected burrs. Or items which require additional protective packaging. Max. 1.2 metres (48 inches) in length. |
| UK* Standard (1.5 Metres) | 1.5 Metres | £34.95 | 3 – 5 working days (longer for bespoke orders) | Eligible items: Inlay brass strips over 1.2 Metres in length, and Brass Strip Bespoke Orders. |
| UK* Standard (2 Metres) | 2 Metres | £34.95 | 3 – 5 working days (longer for bespoke orders) | As above. |
| UK* Standard (2.5 Metres) | 2.5 Metres | £44.95 | 3 – 5 working days (longer for bespoke orders) | As above. |
| UK* Standard (3 Metres) | 3 Metres | £54.95 | 3 – 5 working days (longer for bespoke orders) | As above. |
| Collection | Free (packaging fees may apply) | 1 working day (longer for large orders) | We’ll be in touch as soon as your order is ready to be collected. Once you’ve placed your order, you will receive an order confirmation email. But please await a second email or our call to confirm your order is ready before popping over to us. |
Click here to check if your postcode or location is covered by your chosen country/service. Exclusions and surcharges may apply.
Non-Mainland UK
| Country/Service | Parcel Type | Price (exc. VAT) | Estimated Delivery Time (after receipt of payment) |
|---|---|---|---|
| Scottish Highlands & Islands** | Medium | from £19.95 | 3 – 5 working days |
| Isles of Scilly | Medium | from £24.95 | 3 – 5 working days |
| Isle of Wight | Medium | from £16.95 | 3 – 5 working days |
| Northern Ireland | Medium | from £19.95 | 3 – 5 working days |
Click here to check if your postcode or location is covered by your chosen country/service. Exclusions and surcharges may apply.
Overseas
| Country/Service | Parcel Type | Price (exc. VAT) | Estimated Delivery Time (after receipt of payment) |
|---|---|---|---|
| Isle of Man | Medium | from £24.95 | 3 – 5 working days |
| Channel Islands | Medium | from £14.95 | 3 – 5 working days |
| Republic of Ireland | Medium | from £29.95 | 3 – 10 working days |
| Europe*** | Flat Pack | from £39.95 | 3 – 10 working days |
| USA & Canada (North America) | Flat Pack | from £49.95 | 3 – 10 working days |
| Australia & New Zealand (Oceania) | Flat Pack | from £59.95 | 3 – 10 working days |
| Rest of the World | TBC (to be confirmed) | POA (price on application) | TBC (to be confirmed) |
Click here to check if your postcode or location is covered by your chosen country/service. Exclusions and surcharges may apply.
There’s no delivery option for my country, can I still order?
Yes, please email us your shipping address, phone number, and order. For ease, add the items to your basket and attach a screenshot.
We’ll provide an estimated delivery time and price, which is based on the size and weight of your items. Parcels will be trackable.
Customs
Overseas orders are sent via a DDU (Delivery Duty Unpaid) service, which incur Customs clearance fees, duties and VAT, payable by you (the recipient) once your parcel reaches your local customs office.
The estimated delivery time may vary. Please allow a little extra time for Customs procedures which may cause delays.
As Customs procedures differ from country to country, we are unfortunately unable to advise on the process, fees and timeframes. Before placing your order, we advise contacting your local Customs office for further information.
Overseas Restrictions
Some items cannot be sent overseas; this is specified in the product’s description.
UK VAT
UK VAT is not applicable and will not be charged on orders delivered outside the UK, except for deliveries to the Isle of Man.
Click a heading to view details.
Delivery Surcharges
Our main delivery options are based on 3 parcel types: small, medium, and flat pack. Due to the nature and range of our products: lengthy, heavy, large or orders with varied items may sometimes incur a small additional delivery charge. In this case, we will advise you before dispatching your order.
To keep the delivery charge to a minimum, please let us know the minimum measurements you need for wood veneers, inlay bandings, lines & stringing, and brass strips. Common surcharges which may apply include:
| Country/Service | Product | Charge applies if… | Surcharge (exc. VAT) |
|---|---|---|---|
| UK Collection | All | The items require special packaging or attention to avoid damage during your transit home. | POA (price on application) |
| UK Standard (Small) | Mother of Pearl Brass Cabinet Fittings Fret Saw Blades Marquetry Panels Veneer Tools & Glues | The total value of the items exceeds £20.00, 2kg and/or 20cm in size. | from £2.00 |
| All excluding UK Standard (1 Metre) | Inlay Brass Strips Inlay Bandings Lines & Stringing | The items are required in their full length, up to 1 metre (39 inches). | from £2.00 |
| All excluding UK Standard (Large) | Wood Veneers: Burrs Constructional Saw Cut | The wood veneer is required in its full length, up to 1.2 metres (48 inches). | from £6.00 |
| All | Wood Veneers: Large Burrs Mahogany Flame Curl Constructional Saw Cut | The wood veneer is required in its full size and cannot be rolled. | POA (price on application) |
| Overseas (exc. Isle of Man, Channel Islands & Republic of Ireland) | All Wood Veneers | The wood veneer is required in its full length or larger than 47cm (18 inches). | POA (price on application) |
| All | All | The order is unusually heavy and/or large. | POA (price on application) |
An item’s full length or size is that specified in that particular item’s product description.
Delivery Zones
Delivery zones are defined below.
| UK Mainland* | ✔ Includes England, Wales & parts of Scotland. ✘ Excludes the Scottish Highlands & Islands, Isles of Scilly, Isle of Wight & Northern Ireland as listed separately. | |||
| Scottish Highlands & Islands** | ✔ Includes postcodes: AB31-38, AB45, AB52-56, FK17-21, HS, IV1-3, IV10-56, IV99, KA27-28, KW, PA20-49, PA60-80, PH17-26, PH30-44, PH49-50, ZE. | |||
| Isles of Scilly | ✔ Includes postcodes: TR21-25. | |||
| Isle of Wight | ✔ Includes postcodes: PO30-41. | |||
| Northern Ireland | ✔ Includes postcodes: BT1-94. | |||
| Isle of Man | ✔ Includes postcodes: IM1-9 & IM99. | |||
| Channel Islands | ✔ Includes Guernsey & Jersey. | |||
| Europe*** | ✔ Includes Austria, Belgium, Denmark, Finland, France, Germany, Italy, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden & Switzerland. ✘ Excludes Republic of Ireland as listed separately. If your country is not listed, please see Rest of the World. | |||
| Republic of Ireland | ||||
| North America | ✔ Includes USA & Canada. | |||
| Oceania | ✔ Includes Australia & New Zealand. | |||
| Rest of the World | To order, please email us your shipping address, phone number, and order. For ease, add the items to your basket and attach a screenshot. We’ll provide an estimated delivery time and price, which is based on the size and weight of your items. Parcels will be trackable. |
Delivery Terms
Overview
All orders are dispatched via a courier for a fully trackable and top quality service.
The delivery rate is VAT chargeable, if applicable to the customer’s shipping destination (country).
Tracking details are supplied automatically after dispatch, via text or email and directly from our couriers. Customers should contact us if tracking details have not been received.
Delivery notifications are automatically sent out by our couriers. These may be unavailable for certain services and countries.
Failed Delivery: Please ensure someone is in to accept your parcel as Original Marquetry Ltd will not be liable for the cost of redelivery.
Delivery Address: We do not deliver to PO Box addresses. Address details will be copied into courier booking systems. So, please ensure your delivery address is correct and complete as once your order has been dispatched, the delivery address cannot be changed. Original Marquetry Ltd will not be liable for issues including, but not limited to parcel loss or damage due to an incorrect address.
Delivery Instructions: If required, we will happily add special delivery instructions to your parcel. However, we cannot guarantee these instructions will be followed by our couriers who often require someone to sign for the parcel. Therefore, Original Marquetry Ltd will not be liable for issues including, but not limited to parcel loss or damage due to following special instructions.
Customs Clearance Fees, Duties & Taxes: Original Marquetry Ltd will not be responsible for any import taxation, and/or Customs issues that may be levied on your parcels, upon entering your respective countries. We are not responsible for delays due to Customs.
Commercial Invoice: This will be supplied for all overseas orders. It states the value of the items and is generated automatically through the courier, prior to dispatch. We have no control over what mandatory information must be included. We cannot amend its format.
EORI Number: Business customers based in Europe will need to provide their EORI number when placing their order or prior to dispatch. Applies to Business to Business (B2B) orders destined for a European address. This supports new Customs formalities which apply from 01 January 2021 after the Brexit Transition Period.
Delivery Time
Estimated Delivery Time: 3 – 5 working days for UK orders, and 3 – 10 working days for overseas orders, this starts from the cleared payment date. We are not responsible for the delivery time as this is determined by the couriers.
Next Working Day Delivery: Available for orders placed before 1PM to Mainland UK. Orders placed after are processed the next working day. This service is 99% guaranteed and excludes Saturdays, Sundays, bank holidays, and some remote locations. Some XL items can only be sent on a 48-hour service.
Peak Periods: Seasonal or public holidays, and major online shopping events may affect delivery timeframes. For overseas destinations, Customs regulations and international bank holidays may cause delays.
Exclusions: Delivery excludes Saturdays, Sundays, bank holidays (unless otherwise stated) and delays caused by conditions outside of our control, such as strikes, extreme weather, roadworks etc. Some items cannot be sent overseas as specified in a product’s description.
Time Slots: Most deliveries occur between 7:00am – 8:00pm every working day. Our couriers will often notify you by text or email on the day of delivery. Please ensure someone is in to receive and accept your parcel, as a signature may be required. Times and days may vary depending on the courier, see below for UK information.
| Courier | Delivery Times | Delivery Days |
|---|---|---|
| Parcelforce | 7:00am – 6:00pm | Monday – Friday Excludes bank holidays. |
| Royal Mail | 7:00am – 4:30pm | Monday – Saturday Excludes bank holidays. |
| Evri | 8:00am – 8:00pm | Monday – Saturday Excludes bank holidays. |
Collection
Collection is available to paid orders. We will contact customers when their order is ready and to confirm a collection time. Collection is generally available Monday to Friday, between 11:00am and 4:00pm and within 1 working day, this can be longer for large orders. A packaging fee may apply.
Collection via a Preferred Courier: Applies where a customer has arranged to have the items collected and delivered via their chosen courier. Shipping labels and documentation must be provided by the customer, ideally via email and within a reasonable timeframe. A packaging fee may apply.
Packaging Fee: The price may differ as dependent on the chosen items. The fee will be stated to the customer in advance. It covers the materials used to package and protect the items during transit after collection or for collection via a preferred courier.
Original Marquetry Ltd will not be liable for issues with carriage including, but not limited to loss or damage after an order collection.
Parcel Damage or Loss
Damage
We package every order with great care and attention, but we know accidents can happen. In the unlikely case your item arrives damaged, please email us a photo of the damage. We will then investigate and respond as soon as possible with instructions for returns and a replacement or refund. Notification must be made within 2 calendar days from receipt of order (delivery date) or otherwise claims may not be entertained.
During delivery, please check your parcel for any obvious signs of damage and record any issues with the courier before signing. If there is excessive or visible damage to the outer parcel, please refuse your delivery and contact us for a replacement.
Loss
In the unlikely event where your parcel may be lost and delivery greatly exceeding its estimated timeframe, please check your parcel’s tracking or notify us as soon as possible.
Please allow extra time during extreme weather conditions and peak periods such as seasonal holidays and popular online shopping events. Our estimated delivery time is as follows:
• Next Working Day: 1 working day
• Mainland UK: 3 – 5 working days
• Non-Mainland UK: 3 – 5 working days
• Overseas: 3 – 10 working days.
Missing or Faulty Items
We take great care in fulfilling your order perfectly, however, if items are missing, please notify us straight away, or at the very latest: within 2 calendar days from receipt of order (delivery date). We may not be able to replace or refund items reported as missing or faulty after this time.
Check Your Order Status or Track Your Parcel
Check your order status:
To check your order status, log in to My Account and go to ‘Orders’.
You can also contact us, please have your invoice or order number ready. These are 5‑digit numbers shown on your invoice and in your order confirmation email.
Track your parcel:
Track your parcel online using the tracking number provided in the courier’s text or email, usually sent automatically after dispatch. Contact us if you have not received one.
Our Customer Service Helpline
Or call us out-of-hours and leave a message on our 24-hour answerphone.
Returns
Read our Returns & Cancellations Policy here.